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FAQs

Sunglasses quality:

All Susanowa sunglasses are classified in category 3 and provide UV400 protection, safeguarding 100% your eyes against of the sun's harmful radiation. In addition, all of our lenses have a polarize filter, which reduce reflected glare from shiny surfaces. Besides, all Suaanowa sunglasses have all certificates of the European Community, The United States, Australia and New Zealand.

 Payment methods:

We accept credit card  and PayPal.

How does the currency settings work?

You may change the currency on the top right of the page. However, as you checkout the payment will still be in Malaysian Ringgint (MYR). The currency converter is just an approximation and will not always be exact.

 Contact:

If you have any other question, feel free to contact us anytime at admin@susanowa.com

 

I have got defective sunglasses. What can I do?

Do not worry, if you have received your Susanowa sunglasses with some defect , we are going to take care of it, and we will respond without any cost for you. For what we need you to send within 24 hours from the moment you have received them, a photo with the defects to our Customer Service Department admin@susanowa.com

We will then send another product of the same model without any additional costs for you, upon delivery of the new product, the defective one will be picked up.

How can I change my order?

To make any changes you must contact urgently with our customer service department at admin@susanowa.com

Returns

Returns have a deadline of 14 days once the order has been received. The refunds will be made using the payment method that you have used to place your order. Only the price of the glasses will be paid.